Ordering

Every time you find an art print you would love to add to your home, simply click on the “Add to Cart” button next to each product image. Once you’re done shopping, click on the “Checkout” button and you will be directed to an order confirmation and payment page.

We strive to send you wall art prints that are highly accurate, however, slight variations are always possible.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Stripe and PayPal payments are also accepted.

If your order hasn’t been produced yet, please email us on customerservice@jaybower.com and we will assist you. Unfortunately, we cannot cancel any orders that have already been shipped or printed.

Once you place your order, your financial institution will generally place a hold on your account for the amount that was requested from the Jay Bower site but this may differ depending on who you bank with. Speak to your financial institution about when you can expect to be billed after making a purchase.

At this time, we only ship to the following countries:

EU Countries

Non EU Countries:
Switzerland, Norway, Lichtenstein

UK

USA
Australia

Shipping & Delivery

Production time of Prints without frames: 2-3 business days
Production time of Prints with frames: 3-5 business days
Production time of Accessories: 2-3 business days

*Standard Shipping: 5-7 business days
Express Shipping: 1-3 business days
*Standard Shipping Times may vary slightly depending on the location.

Example with Express shipping: Framed print (4 days + 2 days = 6 business days)

Always keep in mind that it takes time to produce and time to ship.
Most of the pieces are made by hand :)

To ensure that your prints arrive at your door safely, they will be rolled with thick paper and packaged in a corrugated shipping container. If you’ve selected a framed print, the box that it is shopped in will contain inserts that lock the frame in position to prevent it from moving. If for any reason your print is damaged, please send a photo to customerservice@jaybower.com

We work with DHL and UPS for most of our deliveries. Depending on the region we also work with local delivery companies. Each package that is delivered is insured. 

Please don’t accept a damaged parcel. Any parcel that is damaged upon delivery is the responsibility of the courier.

To check the status of your order, use the tracking details that we’ve sent to you via email.

This will depend on the number and type of prints that you’ve ordered. Click here to view our shipping rates and estimate your charges.

Unfortunately, we only ship to physical addresses.

Returns

Since we produce custom products, they cannot be returned. However, if for any reason the product is damaged/defective/missprinted, you can email us on customerservice@jaybower.com for assistance. 

Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Reasons for Returns

Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Wrong Size
We do not offer size exchanges.

PS: If you absolutely are not satisfied with your product/print, you can always talk to us. Refunds are made on a case-by-case basis. Please write us an email to customerservice@jaybower.com and we can discuss the options (Ex. Store Credit).

General

We produce prints on high-quality canvas, rag paper, or acrylic glass, all of which is sourced from trusted and recognised suppliers to the art industry.

We only use high-end frames for all of our prints. Choose from a variety of frame models, colours and materials, including natural, black and white wood.

Our wall art prints are available in a variety of sizes. Please refer to the individual product pages to find out more about the sizes that a specific print is available in.

Jay Bower is not your average art online art gallery. We want to make it easy for more people to incorporate art in their everyday lives without having to go through the often intimidating process of buying art. Not only are our high-quality prints based on original works of art by Jason Hegetschweiler but they’re affordable too.