Shipping policy

What packaging will my art print be shipped in?

To ensure that your prints arrive at your door safely, they will be rolled with thick paper and packaged in a corrugated shipping container. If you’ve selected a framed print, the box that it is shopped in will contain inserts that lock the frame in position to prevent it from moving. If for any reason your print is damaged, please send a photo to customerservice@jaybower.com. 

When can I expect my order to arrive?

The production of our wall art prints on paper without frames takes 2 - 3 business days and will be delivered in 3 - 4 business days. The production of prints on canvas, paper or acrylic with a frame takes 3 - 5 business days and will be delivered in 3 - 4 business days.

Which delivery company will be responsible for my package?

We work with DHL and UPS for most of our deliveries. Each package that is delivered is insured.

What should I do if my package is damaged upon delivery?

Please don’t accept a damaged parcel. Any parcel that is damaged upon delivery is the responsibility of the courier. 

 

Is it possible to track my order?

To check the status of your order, use the tracking details that we’ve sent to you via email. 

 

How much will my delivery cost?

This will depend on the number and type of prints that you’ve ordered. Click here to view our shipping rates and estimate your charges. 

Is it possible to send my package to a P.O. Box?

Unfortunately, we only ship to physical addresses.