Production time of Prints without frames: 2-3 business days Production time of Prints with frames: 3-5 business days Production time of Accessories: 2-3 business days
*Standard Shipping: 5-7 business days Express Shipping: 2-3 business days *Standard Shipping Times may vary depending on the location.
Example with Standard shipping: Framed print (4 days + 6 days = 10 business days) Usually you will receive your product faster.
Always keep in mind that it takes time to produce and time to ship. Most of the pieces are made by hand :)
Art Prints Since we produce custom made prints, they cannot be returned. However, if for any reason the product is damaged/defective/missprinted, you can email us on firstname.lastname@example.org for assistance.
Original Paintings If you are not satisfied with your purchase, you may return it within 7 days of purchase. We will refund you the purchase amount minus shipping costs once it arrives in the studio undamaged. You have to pay for the return shipping. Package the painting in the original packaging material.
Final Sales All framed prints, limited editions, special editions cannot be returned.
Accessories & Aparel If you are not satisfied with your purchase, you may return it within 7 days of purchase. We will refund you the purchase amount minus shipping costs once it arrives in our headquarters. You have to pay for the return shipping.
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Art Prints PS: If you absolutely are not satisfied with your product/print, you can always talk to us. Refunds are made on a case-by-case basis. Please write us an email to email@example.com and we can discuss the options like Store Credit.